While Jerome is busy posting about the in's and out's of implementing Search&Promote, I thought I'd wade in with a post on why businesses should consider their search as a missed opportunity. I've previously posted on what I think is a hidden gold mine of information called internal search. It's an area of the site that many companies, quite frankly, ignore. "Not too sure how to do anything with it, we assume it's working just fine serving up results to random queries, so we'll leave it alone and focus on our core purpose, driving people into our conversion funnel." Or something along those lines. If that's you, go stand in front of a mirror and slap yourself a few times! Wake up and smell the coffee…there's much more to search than that!